FAQ

Frequently Asked Questions

1. What is Phil & Phil's?
   Founded by longtime watch enthusiasts Philipp and Philip, Phil & Phil's is an online store specializing in authentic, genuine vintage men’s watches from renowned brands such as Seiko, Longines, Omega, Tissot, and more. Each piece tells its own story and exudes timeless style.
   

2. Are Phil & Phil's watches authentic?
   Yes, absolutely. We bring more than 10 years of experience in the watch world to carefully verify each timepiece—examining serial numbers, brand markings, and more to confirm its authenticity. We also collaborate with a renowned watchmaker in Austria to ensure that any necessary restoration is minimal and performed with expert care. If restoration is needed, we clearly note it in the product listing, so you can trust each watch’s provenance and condition.

3. Do you offer a guarantee on these vintage watches?
   Absolutely. We stand behind our pieces with a 1-Year Guarantee covering any operational issues that might occur. Should you need assistance, simply reach out to us, and we’ll ensure your watch is well taken care of.

4. Are these watches water-resistant?
   While some of our vintage models were originally designed to be water-resistant, due to age and potential wear, we cannot guarantee water resistance. To keep your watch in prime condition, we recommend avoiding contact with water.

5. How should I care for my Phil & Phil's watch?
   To maintain your vintage watch:

   • Keep it away from water, extreme temperatures, and harsh chemicals.
   • Gently clean it with a soft, dry cloth.
   • Have it serviced by a professional watchmaker every 2-3 years to ensure accuracy and longevity.
     
     

6. What is your return or exchange policy?
   We offer a 14-day return or exchange period for watches in their original condition. If you’re not fully satisfied, please contact us at info@philandphils.com to initiate a return or exchange.

7. Do you ship internationally?
   Yes, we ship worldwide with full insurance, ensuring your purchase is protected every step of the way. Shipping fees and delivery times vary based on your location, and please note that international orders may incur customs or import fees not included in our shipping costs.

8. How long does shipping usually take?
   Depending on your region and customs processing, delivery typically takes between 3-5 business days inside the EU and 7-14 business days internationally. We aim to process and dispatch all orders within 2-5 business days.

9. What payment methods do you accept?
   We accept major credit cards and secure payment options like Apple Pay and Google Pay. Rest assured, your payment details are encrypted and protected.

10. Can I purchase a Phil & Phil's watch as a gift?
    Certainly! Our vintage watches make unique, meaningful gifts. Simply email us at info@philandphils.com to request a personalized note, and we’ll include it with your order.